Return & Refund Policies
Avern – Return & Refund Policy
At Avern, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached. To initiate a return, please contact us at avernstore99@gmail.com with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you received a damaged, defective, or incorrect item, we'll gladly send a replacement at no extra cost. Simply email us at avernstore99@gmail.com with a photo of the item and your order details.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Downloadable or digital products
- Items that have been used, washed, or damaged by the customer
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If the issue persists, contact us at avernstore99@gmail.com and we'll investigate promptly.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as Avern is not responsible for lost return packages.
For any questions or concerns, don't hesitate to reach out to us at avernstore99@gmail.com — we're happy to help!